Troubleshooting

Preview not updating

The preview iframe is stuck on an old version. Here's how to unstick it.

The editor’s live preview should refresh automatically as new versions are generated. Occasionally it gets stuck — either showing an old version or not reflecting a recent edit. This is almost always a cache/state issue, not a data-loss issue.

Check the generation actually completed

Scroll chat to the latest Edit message.

  • If it’s still running (“Thinking…” / steps are mid-execution), wait.
  • If it failed, see Generation failed.
  • If it succeeded, the preview should have a new version.

Force the preview to reload

Toggle the Select / Interact switch in the toolbar. This triggers the preview to re-load its iframe. Either direction works; most people toggle and then toggle back.

Alternatively, switch to a different page in the Pages popover and back.

Browser hard-refresh

Inside the preview iframe, a standard browser refresh doesn’t always bust. Try a hard-refresh of the whole PageFork tab:

  • Windows / Linux: Ctrl + Shift + R.
  • macOS: Cmd + Shift + R.

Live site not reflecting edits (published version)

The live site is a snapshot — edits don’t go live until you click Republish. If the live site is stale:

  1. Confirm the version you want is what’s shown in the editor.
  2. Click Republish.
  3. Open the live URL in an incognito window to bypass your browser cache.
  4. Hard-refresh the incognito window too, just in case.

See Publish issues.

Multiple tabs open

If you have the same site open in two tabs, versions and state can diverge. Close the older tab and refresh the remaining one — the remaining one becomes the source of truth.

The iframe shows an error overlay

If the preview shows an error banner:

  • Read the message — it usually points directly at the cause.
  • Dismiss it with the X in the banner.
  • Reload the preview via the Select/Interact toggle trick above.

If the same error reappears on every load, that’s a real error in your site (e.g. a broken asset). Prompt PageFork to fix it:

“The preview is showing an error: <paste the exact error>. Find and fix whatever’s causing it.”

Nothing above works

Contact support with:

  • The site URL / name.
  • A screenshot of the preview showing the stale version.
  • The last Edit message you sent (the AI’s response helps us trace).

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