Invoices and payments
Find every charge, download invoice PDFs, and update the details printed on them.
Every charge produces a payment record with an invoice: site plans, plan-change prorations, credit packs and automatic top-ups alike. They live on the Billing page.
Credit purchases
On the Credits tab:
- Payments lists every credit purchase, including automatic top-ups, newest first, with the amount and an invoice download.
- Transactions lists every change to your balance: purchases, usage, bonuses and refunds, with the balance after each one.
Plan charges
On the Subscriptions tab, open Payments. It lists every charge for your site plans: the first payment, renewals, and the prorated charge when you upgrade a site. Filter by site to see one site’s history.
Downloading an invoice
Click the download button on a payment row to get the invoice PDF. Invoices are issued through Billingo, our invoicing provider, and show VAT where it applies.
What’s on the invoice
- Your billing details, taken from your Stripe customer profile.
- What was charged: the credit pack, or the site plan and its period. An upgrade invoice shows two lines: a credit for the unused time on the old plan and the charge for the rest of the period on the new one.
- Subtotal, VAT where applicable, and total.
- Invoice number and date.
- PageFork’s billing details.
Updating billing details
Invoice details come from your Stripe customer profile. Change them in the Stripe portal, which you can open from:
- Billing → Subscriptions → Payment methods & invoices,
- Update billing info above either Payments list, or
- Account → Update billing info.
Changes apply to future invoices. An invoice that’s already issued can’t be changed, but we can issue a correction on request: contact support.