Insufficient credits

If you see the Out of credits banner in chat or an Insufficient Credits modal on the homepage, you’re at 0 credits — the AI won’t run until you top up.

Immediate fix

1. Click Get credits on the banner or modal.
2. You’re sent to Billing → Credits.
3. Pick a pack and complete checkout. See Purchasing credits.
4. Credits arrive instantly after Stripe confirms payment.
5. Return to the editor. The banner clears and you can continue.

What’s safe to do with 0 credits

• Open any site and view the preview.
• Undo and redo through versions.
• Publish or republish a site (publishing doesn’t consume credits).
• Read chat history.
• Manage domains, view submissions, download CSVs.

The only thing that’s blocked is running the AI — new edits, new discuss messages, retries, and new site generations.

I just bought credits, why am I still blocked?

• Payment still processing. If Stripe is verifying the payment method (especially on SCA / 3D Secure), the top-up can lag the return to PageFork by up to a minute. Refresh the editor.
• Browser tab cached the old balance. Refresh.
• Bought on a different account. Check the account email on the Billing page matches the one you expect.

I want to avoid running out

• Set up a bigger pack so you’re not topping up often. Bigger packs are discounted per-credit anyway — see Purchasing credits.
• Use Discuss to explore before committing to Edit runs — see Saving credits.
• Keep an eye on the Credits tab — it shows balance and recent usage.

Refunds

Credits consumed by failed generations are automatically refunded where our policy applies. Credits consumed by successful generations aren’t refundable even if you don’t like the result — prefer Undo and a better prompt over Retry in that case.

Next

• Credits explained
• Purchasing credits
• Saving credits