Managing billing in Stripe
Update cards, billing details and tax IDs in the Stripe portal. Plans are managed in PageFork.
PageFork takes payments through Stripe. Your card, billing address and tax ID live in Stripe’s customer portal. Your plans are managed in PageFork itself: upgrading, downgrading, cancelling and resuming all happen on the Billing page (see Basic and Pro plans).
Getting to the portal
All of these open the same portal in a new tab, already signed in:
- Billing → Subscriptions → Payment methods & invoices
- Update billing info above either Payments list on the Billing page
- Account → Update billing info
What you can do in the portal
- Update your payment method. Add a new card, make it the default, remove old ones.
- Update billing details and tax ID. Address, company name, VAT number.
- See Stripe’s invoice history. The invoices PageFork issues are on the Billing page: see Invoices and payments.
The portal doesn’t switch plans. To change a site’s plan, use ⋯ → Change plan on the Subscriptions tab. To cancel, use ⋯ → Cancel subscription there, which also tells you exactly when the site goes offline.
Which card gets charged
Site plans charge the card you paid with at checkout, or the default card you set in the portal. Automatic top-ups use your default card, or the card one of your site plans is charged to.
If a payment fails, update the card in the portal. An automatic top-up that failed stays paused until you turn it back on.
Deleting cards
You can only delete a card that isn’t the default for an active plan. Set a new default first, then delete the old one.
Tax IDs / VAT
Add a VAT number (or other tax ID) in the portal’s Billing details. Future invoices include it automatically; invoices already issued aren’t changed.