Email notifications
Get an email for every form submission, choose which address receives it, and know when a teammate hands you a lead.
PageFork sends two kinds of lead email without any setup: one when a submission arrives, and one when a lead is assigned to you.
The submission email works on every plan. Assignment emails come with the lead features of the Pro plan. For more control (a different inbox per form, or an alert when a lead reaches a stage), add an email destination, also part of Pro. See Basic and Pro plans.
New submission emails
Every time someone submits a form on your site, PageFork sends an email.
Where the email goes
By default, to an owner or admin of your team.
To send it somewhere else, such as a shared sales inbox:
- Open your site in the editor, open Settings and go to the Forms tab.
- Under Form Notifications, type the address into Notification Email.
- If the address belongs to someone outside your team, PageFork emails it a 6-digit code. Enter the code to confirm the address.
The code is valid for 15 minutes and you have 3 attempts. A new code can be requested once an hour.
Each site has its own notification address, so different sites can notify different people. Clear the field to go back to the default.
What the email contains
- Which site received the submission.
- Which form was submitted.
- Every field value submitted, in a clean table.
- A button that opens the submission in PageFork.
Assignment emails
When someone makes you the owner of a lead, you get an email with the lead’s preview, its current stage, its due date if it has one, and a link that opens that exact lead.
It goes to the address on the new owner’s PageFork account.
Three cases send nothing, on purpose:
- You assign a lead to yourself — you already know.
- The lead is re-saved with the same owner.
- A lead is unassigned.
So reassigning a lead notifies the new owner and nobody else.
If the link says the lead can’t be opened, you’re probably in a different team than the one that owns it. Switch teams and reload.
Notification email or email destination?
| Notification email | Email destination | |
|---|---|---|
| Plan | Basic and Pro | Pro |
| How many | One address per site | Up to 5 per site |
| Which forms | All forms | One form, or all |
| Fires on | New submissions | New submissions, stage changes, or both |
| Delivery log and retries | No | Yes |
Not receiving emails?
First, check your spam folder. Notification emails come from a PageFork domain; some strict filters will misroute the first few until your mail client learns they’re legitimate. Add the sender to your contacts.
Then check Notification Email in the site’s Settings → Forms. If an address is set there, that inbox gets the email, not the default recipient.
If submissions are visible in PageFork but the email never came, see Forms not receiving for more checks.
Can I turn off emails per form?
The notification email covers every form on the site. To mute a high-volume form, a common pattern is a mail-client rule that auto-archives anything from PageFork containing that form’s name.
If what you want is the opposite, only one form emailed to a particular person, leave the notification email as it is and add an email destination scoped to that form.
Getting leads to the right person
If several people work your leads, the better setup is to invite them to your team and make them the owner of their leads. Each assignment emails the new owner and gives you a record of who holds what, which forwarding can’t.
If you’d rather everyone just see everything, set the notification
email to a mailing list (such as leads@yourbrand.com) that fans out.